Town Council has activated a new tool to make it easier
for citizens to request a prior appointment with different
municipal departments. The service is enabled on the
council website - external
- which is very easy to use and does not need the installation
of any application or similar. Only a contact email
is required to which the applicant will be sent an appointment
reminder or notified of any changes.
COVID-19 health crisis has forced a reduction in personal
face-to-face contact and as a consequence the Council
switchboards have seen a huge increase in the number
of telephone calls which, in some cases, have resulted
in the management of those calls becoming saturated,
despite the fact that staffing levels have been quadrupled.
response, the Department of New Technologies, headed
by councillor Ximo Segarra, has developed this new alternative
means of contact which will be able to manage appointments
directly with the responsible department. This system
is already active for Urban Planning, Tax Management
and the OAC areas, which are the most demanded, and
the rest of the department will be gradually incorporated.
Council has also moved to remind citizens that the Council's
electronic office - external
- is also available to carry out procedures without
an appointment and without having to travel.